In what situation would you use DAW code 2?

Using the DAW (Dispense As Written) code 2 is appropriate when a patient insists on receiving the brand name medication even though a generic equivalent is available. This situation highlights the patient's preference for the brand name due to reasons such as personal experiences, perceived effectiveness, or concerns about the quality of the generic formulation. The DAW code acts as a communication tool for pharmacies and insurance companies to indicate that the brand name was specifically requested by the patient and is linked to the patient's choice, differentiating it from prescriber directives or formulary constraints.

For example, if an insurance plan generally covers generics for a specific medication but the patient feels strongly about the brand due to past prescriptions or side effects from generics, the pharmacy would apply DAW code 2 to inform the insurer that the choice was patient-driven rather than prescriber-driven. This helps in processing the claim correctly while taking the patient's wishes into account.